BACKGROUND:
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A minimum of 10 to 15 years of work experience in a business segment.
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Five to 10 years in account management or relationship management in a B2B setting.
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Customer service experience.
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Strong record of Chamber engagement and/or community involvement.
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Proficiency with Microsoft Office and customer relationship management software required.
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Bachelor’s degree preferred.
INTERPERSONAL SKILLS:
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Professional presentation.
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Energetic and enthusiastic.
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Natural sales ability.
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Enjoy people and interaction with them.
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Active networker and connector.
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Ability to serve as a coach and mentor.
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Exceptional ability to communicate effectively orally, in writing and on the telephone.
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Ability to develop and maintain effective working relationships with chamber members, staff, outside organizations and agencies, and the general public.
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Leadership. Ability to direct multiple projects and meet deadlines.
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Initiative. Ability to work independently, determine priorities and make appropriate decisions.
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Flexibility to attend early morning, late afternoon and evening meetings as required.
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Ability to handle confidential information in a trustworthy manner.
DUTIES:
Membership Development
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Actively recruit new members and meet monthly new membership goals.
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Maintain and update a prospective member list and actively acquire prospective member contacts.
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Coordinate and implement successful, though infrequent, membership campaigns, when directed.
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Work with the Chamber Ambassadors to cultivate key influencers and to generate leads.
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Onboard new members, building out a membership profile in the CRM and developing introductory events.
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Submit monthly sales activity reports to the President and Board of Directors.
Membership Retention Responsibilities
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Responsible for retaining new members for the first two years of membership, which may include personal calls, written communications and/or visits.
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Participate in community organizations as needed in order to convey relevant information to members.
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Make collection calls on ''at risk'' membership dues.
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Update database, analyze membership data, prepare recommendations and reports on retention efforts as needed.
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Play a lead role in organizing quarterly membership events, with support from the staff.
Staff Duties
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Support the sales of sponsorship, newsletter ads and enhanced listings to members.
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Attend all relevant events as determined by President.
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Work collaboratively with all staff on all projects, events, and initiatives as needed.
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Attend regular staff meetings.
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Assist in answering the telephone and greeting visitors when necessary.
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Support major events
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Other job-related duties as delegated or assigned by the President
SALARY RANGE: Base + Commission based on experience
