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Membership Director

Columbus Area Chamber of Commerce
Job Description

BACKGROUND: 

  • A minimum of 10 to 15 years of work experience in a business segment.

  • Five to 10 years in account management or relationship management in a B2B setting.

  • Customer service experience.

  • Strong record of Chamber engagement and/or community involvement.

  • Proficiency with Microsoft Office and customer relationship management software required.

  • Bachelor’s degree preferred.

 INTERPERSONAL SKILLS: 

  • Professional presentation.

  • Energetic and enthusiastic.

  • Natural sales ability.

  • Enjoy people and interaction with them. 

  • Active networker and connector.

  • Ability to serve as a coach and mentor.

  • Exceptional ability to communicate effectively orally, in writing and on the telephone.

  • Ability to develop and maintain effective working relationships with chamber members, staff, outside organizations and agencies, and the general public.

  • Leadership. Ability to direct multiple projects and meet deadlines.

  • Initiative. Ability to work independently, determine priorities and make appropriate decisions.

  • Flexibility to attend early morning, late afternoon and evening meetings as required.

  • Ability to handle confidential information in a trustworthy manner.

 DUTIES:
Membership Development 

  • Actively recruit new members and meet monthly new membership goals. 

  • Maintain and update a prospective member list and actively acquire prospective member contacts. 

  • Coordinate and implement successful, though infrequent, membership campaigns, when directed. 

  • Work with the Chamber Ambassadors to cultivate key influencers and to generate leads.

  • Onboard new members, building out a membership profile in the CRM and developing introductory events.

  • Submit monthly sales activity reports to the President and Board of Directors. 


Membership Retention Responsibilities

  • Responsible for retaining new members for the first two years of membership, which may include personal calls, written communications and/or visits.

  • Participate in community organizations as needed in order to convey relevant information to members.

  • Make collection calls on ''at risk'' membership dues.

  • Update database, analyze membership data, prepare recommendations and reports on retention efforts as needed.

  • Play a lead role in organizing quarterly membership events, with support from the staff.  

Staff Duties

  • Support the sales of sponsorship, newsletter ads and enhanced listings to members.

  • Attend all relevant events as determined by President.

  • Work collaboratively with all staff on all projects, events, and initiatives as needed.

  • Attend regular staff meetings.

  • Assist in answering the telephone and greeting visitors when necessary.

  • Support major events

  • Other job-related duties as delegated or assigned by the President


SALARY RANGE:   Base + Commission based on experience

Contact Information

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